How we may contact you
How you contact us
If you contact us by telephone using the specified numbers on our website or advertising/marketing correspondence, your call may be recorded for training, quality and regulatory purposes. If you contact us via email, webchat, WhatsApp or post this information may be held securely by ourselves for training, quality and regulatory purposes.
Information that We Collect from You
Informing you about products and services
By providing us with your contact details, you consent to being contacted by mail, telephone, fax, email, SMS/MMS and Wattsapp to let you know about any services offered by ourselves or carefully selected business partners or other third parties, which may be of interest to you. You can of course withdraw this consent at any time by contacting us to let us know. We will not contact you, or pass your information to our business partners or 3rd parties; unless you have indicated your agreement that we may do so (you have ticked our privacy statement box).
Lawful basis for collecting your personal data
We process your personal data on different bases, according to the reason for which you have provided your data to us. When you are browsing the Website, we process your data on the basis that you have given your consent to such processing by accessing the Website. We process this personal data on the basis that we have a legitimate interest in processing your data (i.e. to share your information with our partners) in order to find the best experience for you. When you have submitted your information, we process your personal data on the basis that we need this information to answer your queries and provide you with the best possible experience.
Use of your Information
We will only collect and use your personal information in accordance with data protection laws. Our grounds for processing your personal information are as follows:
We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under European privacy laws there is a concept of “legitimate interests” as a justification for processing your personal information. Our legitimate interests for processing your personal information are to:
- Update this website to better meet your needs in the future.
- Extract certain information for the purpose of generating statistics for our own internal purposes (including credit and/or behaviour scoring, and market product analysis).
- Detect, prevent and investigate actual and potential fraud and related activities.
- Develop, manage and market products and services to meet your needs and to contact you for products and services that may be of interest.
- Determine your eligibility for different products and services that you may be interested in.
- Contact you in connection with your enquiry.
Disclosure of your Information
The information you provide to us will be held on our computers and may be accessed by or given to third parties and our staff for the purposes set out in this policy or for other purposes approved by you. Those parties process information and provide support services on our behalf. We may also pass aggregate information on the usage of our site to third parties, but this will not include information that can be used to identify you. If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. We may share your data with The Financial Conduct Authority (FCA) and/or other regulatory bodies, for the purposes of compliance monitoring. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up the browser on your computer to reject cookies although, in that case, you may not be able to use certain features on our Website. If you do not wish to receive cookies in the future, please let us know.
Cookie Declaration Report
Security and Data Retention
The amount of time we hold your information depends on the basis it was provided. Please see the following examples: If you request that we do not contact you for advertising and marketing reasons, we may still need to keep your information as this would reflect your preferences. Information is also kept relating to any transactions you may enter via our website. This information will be kept for a minimum of six years, which will commence at the end of the relationship. We are required to do so to ensure that if any disputes or complaints are raised, we have your information to enable us to address the complaints or disputes. Your information will be kept purely for business needs. In order to provide you with a service, we will be required to keep your information for however long this may take us. Another reason for us to keep information about you is for legitimate business needs (where relevant), so we can comply with the law. We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. We will take all reasonable steps to protect your personal information but cannot guarantee the security of any data you provide online. By using our Website and not advising us to the contrary, you agree to our using data in the way set out above and to accept the inherent security risks of providing information online without holding us responsible for any breach of security unless due to our negligence or wilful default.
Where we store information: We store data collected by the website manually or electronically. The data is stored on secure servers in London, within the UK. We only store and process your personal data within the UK and European Economic Area (EEA). Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to the website and any transmission is at your own risk. How long we store information: We store information for as long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question and what it is being used for.
Accessing and Updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. Any access request is not subject to a fee unless the request is unreasonable in which case a fee may be charged and will be disclosed at the time of request.